As part of our ongoing commitment to providing top quality support we have added ExpertCity's DesktopStreaming product to our arsenal of tools. Through this portal we are able to make a secure connection from our support representatives desktop to yours over the internet. To initiate a remote desktop support session please contact one of our support representative to schedule a meeting.

Contact us to schedule an online session!!!   (770) 971-4302  webmaster@solutiontechnologyinc.com   Your Name: Your Company Name: Please fill out the fields above and click the button below to proceed.

POWERED BY GoToAssist™

How it works!

 

	Step 1: The end user goes to the GoToAssist support portal and types in a support request. The Web-support request is then queued for the next available representative. With the end userýs permission, the GoToAssist thin-client is downloaded to the end userýs device while the end user is in the Web queue. The representative then begins a remote-support session with the end user.
	Alternatively, the end user can move directly from a phone call with your representative to a remote-support session. To do so, the representative provides the end user with the Web portal URL.
	Step 2: Your representative can immediately diagnose, troubleshoot and resolve the incident using a variety of incident-resolution tools, including:
	•  ChatLink™ • Remote Diagnostics • File Transfer • Reboot/Reconnect • Remote Viewing/Control • Whiteboard • MultiChat • Session Transfer
	Step 3: At the end of the session, the end user immediately provides input on the support experience, enabling your organization to address session metrics and maintain a high standard of customer satisfaction and loyalty.