CALL (770) 971-4302
Solution Technology, Inc.
  • Home
  • MS DYNAMICS SL
  • RESOURCES
  • SERVICES
    • Services
    • Training Services
  • SUPPORT
  • Forms
  • ABOUT US
    • About Us
    • Case Studies
    • Giving Back
    • Our Partners
  • CONTACT US

Support. Anytime. Anywhere

How It Works
Step 1: The end user goes to the GoToAssist support portal and types in a support request. The Web-support request is then queued for the next available representative. With the end user’s permission, the GoToAssist thin-client is downloaded to the end user’s device while the end user is in the Web queue. The representative then begins a remote-support session with the end user.
 
Alternatively, the end user can move directly from a phone call with your representative to a remote-support session. To do so, the representative provides the end user with the Web portal URL.
              
Step 2: Your representative can immediately diagnose, troubleshoot and resolve the incident using a variety of incident-resolution tools, including:
  • ChatLink™
  • Remote Diagnostics
  • File Transfer
  • Reboot/Reconnect
  • Remote Viewing/Control
  • Whiteboard
  • MultiChat
  • Session Transfer
              
Step 3: At the end of the session, the end user immediately provides input on the support experience, enabling your organization to address session metrics and maintain a high standard of customer satisfaction and loyalty. 

    Schedule a remote support session

Submit
HOME   |   MICROSOFT DYNAMICS SL   |   RESOURCES   |   SERVICES   |   SUPPORT   |   ABOUT   |   CONTACT
info@solutiontechnologyinc.com
770-971-4302

Website by Wren Communication