Support Options
Solution Technology, Inc. offers top quality support services to our Microsoft Dynamics SL customers.  There are a variety of methods for initiating and receiving support services for your Microsoft Dynamics SL installation.
​Primary Consultant
Each customer will have a primary consultant who provides the majority of services. All of our customers always have the option of directly contacting their primary consultant for support requests. Sometimes, the personal touch is the best.

Top Quality Support for Dynamics SL

Telephone Support: 770-971-4302
Solution Technology maintains a Microsoft Dynamics SL telephone support queue which is monitored by our team of experts. To initiate a support incident call (770) 971-4302. An operator will record your name, your company name, your return telephone number and a brief description of your issue. The support request will be automatically routed to our support team. The first available support representative will contact you and provide assistance. Support requests are generally addressed within 4 hours.

Email Support: Support@Soltinc.com
Solution Technology maintains a Microsoft Dynamics SL email support queue which is monitored by our team of experts. To initiate a support incident send an email to Support@Soltinc.com. Include in your email the following information:
  • Your name
  • Your company name
  • Your contact information
  • Brief issue description
Your support request will automatically create a ticket in our eSupport ticket tracking system. Our support team will be automatically notified of your request. You will receive and email confirmation of the ticket creation with login information to the eSupport site. This will allow you to track progress on your support incident and provide direct updates. The first available support representative will contact you and provide assistance. Support requests are generally addressed within 4 hours.